Did you know the term “Market Value” has been removed from Standards 7 and 8? Yup!  The 2018-2019 version of USPAP has eliminated that term from Standards 7 & 8. Leon Castner, USPAP instructor and Senior Partner at National Appraisal Consultants, suggests you review these standards and reminds us: “In personal property valuation, ‘market value’ is usually further defined or explained ore […]

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Last month, NAC Inner Circle Appraiser Success Business Development and Education Newsletter came in  a different envelope.   It was sent in the envelope we use to promote our nationally syndicated radio show Value This with Brian and Leon.  This envelope is a small part of the four-step marketing process, which are the same four steps […]

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Leon and I both have close associations with Wal-Mart.   Wal-Mart was one of my favorite corporate consulting clients.  I provided Wal-Mart with a good deal of organizational performance and financial consulting for executive management for many years. Although Wal-Mart has gone through some major changes in the past few years, it still is a […]

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How Do Appraisers Say “Thank You?” Most appraisers thank every customer and client for their business. Many send a short note on the invoice. Some send a thank you note. A few reach out by phone with a follow-up call. The most successful and profitable appraisers however go the extra mile and send a thank-you […]

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A complaint is an opportunity to better serve your appraisal clients.  Don’t blow the chance to make things right.  You can create a client for life, or deal with ‘bad press’ forever. Use the L.E.A.R.N. Technique to Resolve Client Complaints and Concerns LISTEN: Close your mouth and listen. DO NOT INTERRUPT!! Let him or her blow off steam. EMPATHIZE: Take […]

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Testimonials are great marketing tools.   They are third party endorsements that have proven to be one of the most effective ways to turn a prospect into a client. But what if you don’t have a testimonial to share with your prospects? You can’t make them up, but you can ask for them. I am sure […]

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Nancy and I don’t watch much TV, but we do enjoy ABC’s Shark Tank.  The questions asked by the sharks are the same questions all business owners need to ask themselves about their own firms. There are always lots of questions about the value of the company.  Every week the sharks ask about the cost […]

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