Handling Appraisal Client Complaints
A complaint is an opportunity to better serve your appraisal clients. Don’t blow the chance to make things right. You can create a client for life, or deal with ‘bad press’ forever. Use the L.E.A.R.N. Technique to Resolve Client Complaints and Concerns LISTEN: Close your mouth and listen. DO NOT INTERRUPT!! Let him or her blow off steam. EMPATHIZE: Take […]